Help
Can't find your answer? Report a problem or write to player@rightclickcorp.com.
Getting started
How do I start the free trial?
Install the app, choose your language and look, then sign in: on a TV, scan the QR code with your phone (or type your email with the remote); on a PC, type your email. The 7-day trial starts at once; no card needed.
How do I add my playlist?
Your IPTV provider gives you either Xtream Codes details (server address, username, password) or an M3U link. Choose the matching tab on "Add playlist" and enter them. You can add several playlists and switch between them under Playlists.
Does the app come with channels?
No. Right IPTV Player Pro is only a player; you need a playlist from an IPTV provider. We don't sell or recommend providers.
Account and devices
On how many devices can I use one account?
Up to 3 devices at the same time, TVs and PCs together. To use another one, remove an old device in My account or in the app (Settings › Account).
Are my playlists and favorites the same on every device?
Yes. Once you're signed in, playlists, profiles, favorites, watch history and most settings are kept in sync (stored encrypted). Each device keeps its own look (Flex or Default).
How do I sign in a TV with my phone?
The TV shows a QR code and a short code. Scan the QR code, or open this site's TV sign-in page and type the code; sign in with your email and approve the TV.
What are profiles and the kids profile?
Up to 3 people can each have their own favorites, history and language. A kids profile never shows locked or adult categories, and leaving it asks for the parental PIN (0000 until you change it in Settings › Change PIN Code).
Plans and payments
What happens when the trial ends?
The app asks you to choose a plan. Your playlists and favorites stay. Choose a plan on the pricing page or enter an activation code.
How do I pay, or use an activation code?
Choose a plan on the pricing page and follow the instructions on your order. Activation codes from resellers go in My account or in the app under Settings › Account.
How do I stop a plan from renewing?
In My account, choose "Cancel renewal". You keep the plan until the end of the period you paid for.
Problems
A channel or movie doesn't play
Try another channel first: if none play, the playlist or provider may be down. In the player, try another audio or quality option. If only the app fails, report it; from the TV, use Settings › Help & feedback so the report includes the app's error log.
The app says "Connect to the internet to check your subscription"
The app checks your plan at least every 2 days. Connect the TV or PC to the internet and open the app again.
How do I update the app?
On LG TVs, updates come through the LG Content Store. The Windows app from the Microsoft Store updates through the Store; the installer version updates itself.
Contact us
For a payment, include your order reference (it starts with RIP-). For a problem, tell us your device (TV model or Windows) and the app version (Settings › General Info).